Privacy Policy

1. Introduction

Welcome to Steer Clearly ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our neighborhood safety analysis platform.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Username, email address, and encrypted password
• Payment Information: Billing details processed securely through Stripe (we do not store payment card information)
• Subscription Data: Plan type, subscription status, billing history, and payment records

2.2 Usage Information

• Search Queries: Cities and states you search for neighborhood data
• Search History: Date and time of searches for usage limit enforcement
• Geographic Data: Location information derived from your search queries

2.3 Technical Information

• Device Information: Browser type, operating system, and device identifiers
• Usage Analytics: Session duration, pages visited, and feature usage
• IP Address: For security, fraud prevention, and anonymous search tracking

3. How We Use Your Information

3.1 Service Provision

• Provide neighborhood safety data and demographic information
• Maintain user accounts and authentication
• Enforce search limits for free and premium users
• Process and manage subscription payments

3.2 Subscription Management

• Process recurring monthly payments ($4.99/month)
• Manage subscription lifecycle (activation, cancellation, reactivation)
• Track multiple subscription periods and billing history
• Provide grace period access after cancellation

3.3 Service Improvement

• Analyze usage patterns to improve our platform
• Enhance data accuracy and search functionality
• Develop new features based on user needs

4. Data Sources and Third-Party Services

4.1 Data Sources

• US Census Bureau: Population and demographic data
• FBI Crime Data API: Official crime statistics
• Curated Databases: Neighborhood safety ratings and local information

4.2 Third-Party Services

• Stripe: Payment processing and subscription management
• Geopy/Nominatim: Location resolution services
• PostgreSQL: Secure database hosting

5. Information Sharing and Disclosure

5.1 We Do Not Sell Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes.

5.2 Limited Disclosure

We may share information only in these circumstances:

• Legal Requirements: When required by law or legal process
• Service Providers: With trusted partners who help operate our service
• Business Transfers: In case of merger, acquisition, or sale of assets
• Safety Protection: To protect rights, property, or safety of users

6. Data Security

6.1 Security Measures

• Encryption: All data transmitted using HTTPS encryption
• Password Security: Passwords stored using secure hashing algorithms
• Database Security: PostgreSQL with access controls and monitoring
• Payment Security: PCI-compliant payment processing through Stripe

6.2 Data Retention

• Account Data: Retained while account is active
• Search History: Retained for service improvement and analytics
• Subscription Data: Retained for billing and tax purposes
• Payment Records: Retained as required by law and payment processors

7. Your Rights and Choices

7.1 Account Management

• Access: View your account information and search history
• Update: Modify your profile and account settings
• Delete: Request account deletion and data removal

7.2 Subscription Control

• Cancel: Cancel subscription anytime (access continues until period end)
• Reactivate: Reactivate subscription with flexible timing options
• Billing History: Access complete subscription and payment history

8. Cookies and Tracking

8.1 Session Management

• Authentication Cookies: To maintain your login session
• Preference Cookies: To remember your theme and settings
• Security Cookies: To prevent fraud and unauthorized access

8.2 Analytics

We use minimal analytics to understand service usage and improve functionality. You can disable cookies in your browser settings.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@steerclearly.com
• Support: Available through your account dashboard